Return Policy - Stocking Items
No returns without prior approval by emailing [email protected] No returns accepted after 48 hours of delivery. After return authorization is given, merchandise must be returned within 7 working days to 3265 Monier Circle Suite D Rancho Cordova, CA 95742. An RGA (Return Goods Authorization) number MUST be clearly marked on the outside of the box; returns shipped back without and RGA number will be refused without exception. All returned items must be in new and re-saleable condition and must include a packing slip providing customer's name and invoice number, as well as a list of returned items and reason for the return. A 30% restocking fee will be applied, and refunds are for in-store credit only unless otherwise stated. In-store credits are valid for 1 year from the date of issue, and exclude shipping charges on the original invoice. The customer is responsible for all shipping costs, and it is recommended that the package is returned using the same carrier as sent from BC Fabrication, along with insurance and a tracking number. BC Fabrication is not responsible for returned packages lost or damaged by the shipping company in transit.
Please be aware that any part that has been modified by the customer will NOT be accepted for return- if you modify it, you own it!
Return Policy - Custom Orders
All custom order sales are final; no refunds or exchanges. If your vehicle is sold, stolen, repossessed, or wrecked, you own the parts you ordered for it. No refunds on air suspension components or electronics. If your custom order is incorrect, the problem must be reported within 48 hours of receipt by emailing [email protected]
Damaged Items/ Shipping Errors
All damage claims and shipping errors must be reported to BC Fabrication within 48 hours of receipt by emailing [email protected] BC Fabrication reserves the right to handle all damage claims and shipping errors as we see fit. Please be aware that damage claims take time for the shipping companies to resolve, and your patience in the matter is appreciated. Replacement parts or credits will not be issued until a claim is paid or otherwise resolved.
We always welcome your comments, suggestions, complaints, technical questions on our products, and of course photos of your custom vehicle projects using BC Fabrication products. Please mail all correspondence to BC Fabrication attn. Customer Service, 3265 Monier Circle Suite D Rancho Cordova, CA 95742. Please be sure to include your name, mailing address, and phone number. Sorry, photos cannot be returned and become property of BC Fabrication.
We reserve the right to cancel any order for any reason. Possible reasons for cancellation include, but are not limited to the following:
Potentially fraudulent order: Before shipping orders, we run a check to make sure they are legitimate. If an order fails verification, we may cancel order.
Incorrect pricing: Due to the constant price changes, and possible errors, we reserve the right to remove any item, from any order and provide a full refund to the customer for that item.
Non-Payment: If payment is not received within a reasonable amount time (30 days) after the order has been placed, we may cancel an order without notice.
BC Fabrication has created this privacy statement in order to demonstrate the firm commitment to the privacy of visitors and customers. The following discloses the information gathering and dissemination practices for the website: bcfab.com
• IP addresses are used to help diagnose problems related to server operations. IP addresses are also used to help identify customers, their respective shopping carts and to gather broad demographic information.
• Cookies are used to keep track of shopping cart activity and to deliver information customized to respective customer interests. A cookie is stored only on the customer's respective computer and does not contain any credit card, address, or other personal information. The cookies are not shared with any other company.
• We use security measures to protect against the loss, misuse and alteration of data used by our system.
• We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.